Shipping and delivery policies

10thsearchng is committed to providing the best possible experience for all of our customers. As such, we take the complete process of delivering your products on time and in great condition very seriously.

We partner with some of the top freight companies such as GIGL, PMT, UPS, and Gokada to deliver your products on time.

Where We Ship To

10thsearchng currently ships all orders in Nigeria. The customer will be informed prior to the products being shipped and provided with the choice of paying extra for the service.

When We Ship

Handling time takes 1-3 working days ( Monday – Friday ) after confirming payment.
We aim to ship all orders within 2-7 working days ( Monday – Friday ).
All orders ship the same day if placed by 12 PM.
The order cut-out time is 12 PM (West Africa Standard Time – GMT+01:00).

However, some delays may apply based on the availability of the product. Please check the product page to see if any lead times apply. If an order is out of stock and an order is received, the customer will be informed and provided with the option of a refund or being placed on the backorder list.

What Do We Charge For Shipping?

We have 3 options for shipping. These include;

Flat rate
Free Shipping
Local pickup

The Flat rate is NGN2,000.00.

Free shipping is applicable to only orders above NGN600,000.00. You can call for more details.

Local Pickup cost is free. We usually encourage buyers outside Lagos state to send a representative with proof of identification to use the Local pickup. For further details, you can always call us (+2340814 877 6973).

How We Ship

We partner with major carriers like GIGL, PMT, UPS, and Gokada. All shipments come with a signature required service and details are emailed for customers to follow in transit. For any status once shipped please contact the indicated carrier directly. If there is any problem with the delivery of your package kindly contact us at [email protected] or +2340814 877 6973.

Delivery

Buyers will receive their order within 2-7 working days ( Monday – Friday ).

If the tracking shows that the package has been delivered but the customer has not received the package a claim on the recipient’s behalf will be filed. The investigation of the claim may take 2-3 weeks from the date of filling. The carrier will make a decision whether to approve or deny the claim. If approved we can either issue a replacement or a refund.

10thsearchng is not responsible for any delays caused in transit by the shipping companies. Weather-related delays are out of the control of both 10thsearchng and our affiliated shipping companies.

Sales Tax

10thsearchng charges sales taxes on orders as required. The amount of tax charged is based on current tax rates in effect and these rates are subject to change at any time. Shipping charges, if applicable, may also be subject to sales tax in certain states.